Baby cot castors - set white 4 pcs
Knot bumper XXL- white-gray-anthracite
Knot bumper XXL- white-gray-pink
Pregnancy pillow- Longer, removable pillowcase - Woodland olive
Knot bumper XXL- beige
Knot bumper XXL- white-gray - blue
Moses basket BOHO Handmade with cradle - light beige
Free standing canopy bar
Moses basket BOHO Handmade with cradle - cream
Canopy bar - two-part, originally packaged in a cardboard pad and foil
CONSUMER RETURNS
Consumer Returns
We accept consumer returns for orders fulfilled through our dropshipping service. Simply notify us about the return and follow the procedure below so that we can process it quickly and efficiently.
1 month to send it back
How to return a dropshipping order
Please follow these four steps so that we can identify and process the returned parcel efficiently.
Receive the return request
When your customer informs you about a return, please forward the information to us as soon as possible and no later than 14 days after the customer received the product.
Notify Babyproducts
Send an email to orders@esello.eu. Please include your B2B order number in the email subject.
Label the parcel
Mark the package clearly: “Return of order No. …” followed by the order number used in our B2B system.
Send it to our warehouse
The returned product should reach our warehouse within one month from the date we receive your return notification.
ul. Fabryczna 8
47-208 Reńska Wieś
Poland
Which products can be returned?
All returned products are inspected before they are accepted back into stock.
Return accepted
- Product is new
- Product has not been used
- Product has not been washed
- Product is clean and undamaged
- The return has been reported to us in advance
Return cannot be accepted
- Product is damaged
- Product is dirty or stained
- Product has been used
- Product has been washed
- The condition prevents resale as a new product
Inspection, repacking & refund
Once the parcel reaches us, our team checks the returned product and prepares it for further processing.
Return handling
After receiving the parcel, we inspect the returned product and prepare it for resale. Where necessary, the item is repacked in new packaging.
This is our estimated time for checking and processing a returned product after it reaches our warehouse.
How will the return be settled?
Choose the settlement method that works best for your business.
Refund to your bank account
We can refund the value of the accepted returned product directly to your bank account.
Credit for future orders
Alternatively, the amount can remain on your B2B account and be used towards future purchases.
Unclaimed dropshipping parcels
If an order was shipped directly to your customer using our shipping label and the customer does not collect the parcel, the package may be returned to us. In this case, the cost of the return shipment — equal to the original shipping charge — will also be deducted from the amount credited or refunded.
Planning a return?
Contact us first and include your Babyproducts B2B order number. This helps us identify and process your return quickly when the parcel arrives.