Baby cot castors - set white 4 pcs
Knot bumper XXL- white-gray-anthracite
Knot bumper XXL- white-gray-pink
Pregnancy pillow- Longer, removable pillowcase - Woodland olive
Knot bumper XXL- beige
Knot bumper XXL- white-gray - blue
Moses basket BOHO Handmade with cradle - light beige
Free standing canopy bar
Moses basket BOHO Handmade with cradle - cream
Canopy bar - two-part, originally packaged in a cardboard pad and foil
B2B FAQ
B2B Frequently Asked Questions
Find quick answers about registration, wholesale orders, dropshipping, XML integration, shipping, returns, complaints and our products.
Registration & B2B account
Everything you need to know before placing your first order.
Starting B2B cooperation
Account registration, verification and accessHow do I become a Babyproducts.eu B2B customer?
Start by registering your company through our B2B registration page: B2B registration .
After verification, we activate your account. You then receive your B2B password automatically.
Do I have to send you the URL of my online store?
No. It is not mandatory. If we can clearly identify your business from your registration details or email address, no additional information is required.
If your business cannot be identified easily, sending us the URL of your online store helps us verify and activate the account.
What happens after my B2B account is activated?
After activation, our system automatically sends you: your B2B account password and your XML product feed link.
You can then log in, view wholesale prices, check availability and place orders.
Is there a minimum B2B order quantity?
There is no general minimum order quantity for standard B2B cooperation. You can start with a smaller assortment and expand it as your business grows.
How ordering works
Wholesale orders
Preparation and paymentHow quickly do you prepare B2B orders?
We start preparing orders immediately. Most orders are packed and ready for dispatch within one working day.
The actual dispatch date depends on when payment for the order is received.
When is my order shipped?
We ship paid orders. Preparing the goods and releasing the shipment are therefore two separate stages.
Your order may already be packed and ready, but it leaves our warehouse after payment has been received.
Can I place regular wholesale orders?
Yes. You can order products to your own warehouse and handle delivery to your customers yourself.
Dropshipping
Direct delivery to your customerDo you offer dropshipping?
Yes. We offer dropshipping for our B2B partners and can ship orders directly to the end customer.
Can I combine wholesale orders and dropshipping?
Yes. You can use traditional wholesale ordering for some products and dropshipping for others, depending on the needs of your store.
Do you dropship across the European Union?
Yes. Our B2B cooperation and dropshipping service are available for online retailers across the EU, subject to available courier services and delivery conditions.
Product feed & synchronisation
XML product feed
Product information for your online storeDo I receive an XML product feed?
Yes. After your B2B account is activated, you automatically receive a link to our XML product feed.
What information is available through the XML feed?
The feed is designed to provide the product information needed to build and update your online offer, including product data, descriptions, images and availability information.
Does the XML feed automatically import orders to Babyproducts.eu?
No. The XML feed is used for product and stock data. It does not automatically transfer customer orders from your shop to our B2B system.
How can I check whether my integration is updating correctly?
Use our Product Feed Updates page to compare recently added products and data changes with the content in your own store.
EAN and SKU codes make it easier to check whether the correct product has been imported.
Can I integrate Babyproducts.eu with Shopify?
Yes. We have prepared a separate guide explaining how Babyproducts.eu product data can be integrated with a Shopify store using XML import solutions.
Photos, descriptions & product data
Content for online stores
Ready-to-use materials for your listingsCan I use your product photos in my online store?
Yes. B2B partners can use the product materials provided for selling our products in their online stores.
Do you provide product descriptions?
Yes. Product descriptions and structured product information are available to help our B2B partners create and maintain their online listings.
Do you add new products regularly?
Yes. We continuously develop our assortment and introduce new products, colours and collections.
Recent additions and important content changes can be checked on the Product Feed Updates page.
Delivery costs & package sizes
Shipping information
DPD, DHL and volumetric weightWhich couriers do you use?
We use DPD and DHL for European B2B shipments. The available carrier may depend on the destination and parcel dimensions.
Where can I check shipping prices?
Current shipping information and courier price lists are available on our Shipping Costs page.
Why can shipping cost be higher than the actual parcel weight suggests?
Couriers may charge according to volumetric weight instead of actual weight. This is especially relevant for larger, lightweight baby products.
DPD and DHL use different volumetric-weight formulas, so the same parcel may fall into different pricing groups.
Where can I check the package size of a specific product?
We provide a detailed product package size and weight guide, including actual and volumetric weights.
Returns & complaints
Consumer returns
For dropshipping partnersHow do consumer returns work?
For eligible consumer returns, please notify us within 14 days.
The returned product should then be sent back within one month.
Full instructions and the warehouse return address are available on our Consumer Returns page.
Complaints
Product issues and claimsHow do I submit a product complaint?
Follow the instructions on our Complaints page and provide the information needed to identify the product and the reported issue.
Do Moses baskets or baby cots require a serial number for complaints?
No. A serial number is no longer required for Moses baskets or baby cots.
About our products
Manufacturing
Direct cooperation with a Polish manufacturerWhere are your products made?
100% of our products are made in Poland in our own company.
We develop and manufacture our products ourselves, which gives us direct control over production, workmanship and quality.
How long have you been manufacturing baby products?
We have been developing and manufacturing products for babies, children and families since 2000.
Do you offer Private Label production?
Yes. We can support selected B2B partners with product development, prototypes and Private Label production.
Private Label projects are handled separately from standard wholesale cooperation and may have their own production conditions and minimum quantities.
Need more detailed information?
Our dedicated cooperation pages contain full instructions, tables and technical information.
Still have a question?
If you cannot find the answer above, contact our B2B team. We will be happy to help with cooperation, products, orders, XML integration or logistics.